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NDIS-Funded Cleaning Services by Elleisha's Property Services

Are you or a loved one living with a disability struggling to keep up with household chores? If so, the National Disability Insurance Scheme (NDIS) may be able to help. With over 4.3 million Australians living with a disability, it's important that funding for supports and services is available to assist with daily living tasks.


In this blog, we'll discuss whether the NDIS offers funding for cleaning services to people with disabilities. We will also explore what you need to include in your NDIS plan as well as explore the types of NDIS cleaning services covered by the scheme.


NDIS cleaning services in Wollongong
can be a game-changer for individuals with disabilities. So if you or a loved one is in need of support, read this blog to learn more about how the NDIS can help.

Importance of maintaining a clean and healthy living environment for NDIS participants

Keeping the living space of NDIS participants clean and healthy is important for several reasons:

Improved Health and Well-being

Good hygiene practices are particularly critical for individuals with disabilities who may require assistance with personal care tasks. By having a clean environment, they can avoid the risk of infections, allergies, and other health issues.

cleaner with set of cleaning supplies

Mental Health

A clean living space can positively impact mental health by promoting a sense of calmness, safety, and comfort. This is especially crucial for individuals with disabilities who often experience high levels of stress or anxiety.

Accessibility

Clutter and disorganisation can create physical barriers for individuals with mobility impairments or sensory sensitivities. But with a clean environment, NDIS participants can easily access and move within their living space, allowing them to do their daily tasks independently and safely.

Quality of Life

A clean and healthy living environment not only improves the overall well-being of NDIS participants, but it greatly enhances their sense of dignity, independence, and overall satisfaction with their living situation.

Prevention of Hazards

Regular cleaning and maintenance are essential in identifying and addressing potential hazards including slips, trips, and falls, which may all pose a risk to the health and safety of NDIS participants.

Understanding NDIS cleaning Services

What are NDIS cleaning services?

NDIS cleaning services refer to professional cleaning services that are specifically tailored to meet the needs of NDIS participants. These services are designed to assist individuals with disabilities in maintaining a clean and healthy living environment.


NDIS cleaning services may include tasks such as:

  • NDIS House Cleaning
  • NDIS Lawn Mowing & Gardening
  • NDIS Spring Cleaning
  • NDIS Home Maintenance

What is the role of cleaning in assisting with daily life under the NDIS?

Cleaning basically assists individuals under the NDIS with their daily lives by promoting a safe, healthy, and comfortable environment where they can thrive and maintain independence.


For individuals with disabilities who may have compromised immune systems, cleaning generally promotes overall physical health by reducing the risk of infections and illnesses. What’s more, it reduces stress and anxiety levels by creating a conducive environment for relaxation and peace of mind. 

By removing physical barriers and creating a more organised space, individuals under the NDIS can go about their daily activities with ease and independence. 

How do NDIS cleaning services fit into the Core Supports budget?

To have cleaning services included in the Core Supports budget, the participant would need to demonstrate that they require assistance due to their disability, and that cleaning services are reasonable and necessary to maintain a safe and healthy living environment. This may involve providing evidence from healthcare professionals about the participant's needs and limitations.


Choose ‘Assistance with Daily Life’ in your plan and ‘Daily Activities’ in the myplace portal. Then, describe what type of assistance you need. For example, assistance with everyday needs, household cleaning and/or yard maintenance.


Once it's established that cleaning services are necessary, the participant can use their Core Supports budget to fund cleaning services. Since the budget is flexible, participants can allocate funds based on their needs and preferences. However, the NDIS only covers services that are deemed 'reasonable and necessary'. Thus, the cost of cleaning services must also be within reasonable limits and directly related to the participant's disability support needs.


To make sure they receive adequate funding allocated for this support, NDIS participants can work with their support coordinator or an NDIS planner to include cleaning services in their NDIS plan.

Eligibility and Access

Criteria for eligibility for NDIS cleaning services

In order to access NDIS-funded cleaning assistance, individuals must meet the following eligibility criteria.

Disability or Impairment

The individual must be able to prove that they have a disability or impairment that affects their ability to do cleaning tasks by themselves. This could be in the form of physical, intellectual, cognitive, sensory, or psychosocial disabilities.

Need for a Cleaning Service

A healthcare professional may need to assess the individual's functional capabilities through various tests, observations, and discussions to determine the extent of the individual’s needs and the specific types of cleaning tasks they may require assistance with.

An Approved NDIS Plan

To be eligible for NDIS-funded cleaning aids, the individual must have an approved NDIS plan. Here, you will identify your current needs and set goals and objectives for the future. In this case, you'll need to specify that you require cleaning services due to your disability. You'll discuss the frequency and type of cleaning assistance needed and make sure it's documented in your plan.



Your NDIS plan should include:

  • your personal information including day-to-day activities
  • supports that can help you pursue your goals
  • your current goals that will help you with your long-term goals
  • the funding you have been allocated for each support category
  • how you wish to implement and manage your plan
  • additional assistance you may require to manage your plan


If you don’t have a plan yet, find out more about creating your NDIS plan
here.

Steps to access cleaning services through the NDIS

Accessing cleaning services through the NDIS involves the following steps:

Determining Eligibility

Determine if you are eligible for the NDIS based on your disability and its impact on your daily life. This assessment is usually conducted by the National Disability Insurance Agency (NDIA) or its representatives.


NDIS Plan Development

If you are deemed eligible, you can work with a planner or Local Area Coordinator (LAC) to develop your NDIS plan. This involves discussing your goals, needs, and the cleaning services you require. Clearly outline your need for cleaning services in your NDIS plan. Make sure to detail the frequency, type of assistance required, and any specific preferences you may have.


Plan Approval

Once your NDIS plan is approved, you'll either receive your plan in person, by mail, or via the myplace portal. Then, you'll receive funding to access the supports outlined in the plan, including cleaning services.


Finding a Provider

You can now start looking for an NDIS registered cleaning service company who can meet your specific needs and preferences. You can search for registered providers through the NDIS website or ask your NDIS planner for recommendations.


Access Cleaning Services

After choosing a provider, individuals enter into a service agreement outlining the terms, conditions, and expectations regarding the provision of cleaning services. Once the agreement is in place, the cleaning service can now start according to the agreed-upon schedule and terms.

The process of including cleaning services in your NDIS plan

Here’s a guide on how you can effectively include cleaning services in your NDIS plan:

Assessment of Needs

Determine your specific cleaning requirements for the NDIS plan. This includes the type of supports and services you may need to pursue your goals. 


Prepare for Planning Meeting

Start by filling out Booklet 2 - Creating Your NDIS Plan. You can do this alone or with assistance, then bring it to your planning meeting along with any relevant reports or assessments to better understand your support needs. 


Attend the Planning Meeting

During your planning meeting, make sure that you discuss the goals you want to achieve with an NDIA planner or Local Area Coordinator (LAC). Whether it's as simple as regular vacuuming or managing laundry, you should break them down clearly to tailor an NDIS plan addressing your unique needs and preferences comprehensively.


Receive your Approved NDIS Plan

Initially, the NDIA must approve your NDIS plan. Once approved, your LAC or NDIA planner will either deliver it to you in person or mail a paper copy to your preferred address.

Feedback, Complaints, and Continuous Improvement

How to provide feedback or lodge complaints about your cleaning service

Providing feedback or lodging complaints about your cleaning service is important to make sure that your expectations are met. Here's a step-by-step guide on how to do so effectively:

mowing the grass

Identify the Issue

Before reaching out to the cleaning service, clearly identify the specific issue you want to address. This could include areas not properly cleaned, damage to property, or issues with scheduling.


Review the Service Agreement

If applicable, take a look at the terms of your service agreement or contract. Make sure you understand what was agreed upon in terms of cleaning standards, frequency, and any guarantees or warranties.


Contact the Cleaning Service

Get in touch with your cleaning service through their designated point of contact such as a phone number, email address, or contact form. Contact them as soon as possible after noticing the issue.


Provide Specific Details

When lodging a complaint, provide specific details about the problem. Include relevant information such as the date and time of the cleaning, the areas affected, and any other relevant details. This will help the cleaning service understand the nature and scope of the issue.


A
ttach Documentation

If you have photos or other evidence of the issue, such as documentation of damage or improperly cleaned areas, include these with your complaint. These will serve as supporting evidence and help the cleaning service better understand the severity of the problem.


Request Resolution

Clearly state what resolution you are seeking from the cleaning service. This might involve getting a refund, a discount on future services, or having the affected areas cleaned again. Be reasonable in your request, but also assertive in making sure your concerns are addressed suitably.


Follow Up if Necessary

If you do not receive a response or if the issue is not resolved, don't hesitate to follow up with the cleaning service company so that your concerns will be properly addressed.

The importance of feedback for improving service quality

Feedback allows providers to identify areas for improvement and adjust their cleaning methods or schedules to better accommodate participants' requirements, providing assurance that the services align closely with the participants' expectations.


Significantly, providing feedback helps establish trust and satisfaction among NDIS participants because it shows that their opinions matter. Plus, it helps make the cleaning services better suited to their needs.

Frequently Asked Questions

How does the NDIS help people with disabilities?

The NDIS is a government-funded program that provides people with disabilities with the support services they need to enhance their quality of life. Hence, they will be provided with NDIS funds for a range of services that include cleaning and home maintenance services.


For those living in Wollongong and Newcastle, there are NDIS-funded cleaning services available that can help clean their home or workspace. These services are provided by qualified cleaners who have been trained to provide a safe and comfortable environment for people with disabilities.


When it is fully rolled out, the NDIS will provide about 460,000 Australians aged under 65, who have permanent and significant disability with funding for support and services. For many people, it will be the first time they receive the disability support they need.

What is covered under the NDIS Home Maintenance?

Under the NDIS, home maintenance can be covered if it is related to a person's disability and if it is necessary for them to live safely and independently in their home. At Elleisha's Property Services, our friendly team can assist you with your home maintenance needs, whether it’s inside or outside of your home.


These maintenance services include general upkeep and minor repairs as well as one-off, regular or occasional assistance with tasks like:

  • general cleaning
  • gutter clearing
  • lawn mowing services
  • clearing footpaths
  • rubbish removal
  • and garden maintenance


These supports come under the category of 'assistance with daily life,' which comes under the Core Supports budget in your plan.

Does the NDIS fund house cleaning?

The NDIS provides assistance with household tasks so NDIS participants can maintain their home environment. These supports come under the category of 'assistance with daily life,' which comes under the Core Supports budget in your plan.


At Elleisha's Property Services, our NDIS cleaning service include:

  • NDIS House Cleaning
  • Spring Cleaning
  • Hoarder and Squalor Clean Outs
  • Rubbish Removal
  • Lawn Mowing
  • Minor Repairs
  • Garden Maintenance
  • Home Maintenance

Does the NDIS fund maintaining lawns and gardens?

If your disability is preventing you from being able to undertake the tasks yourself and living an ordinary life, then the NDIS may be able to cover the cost of lawn and garden maintenance, depending on your individual circumstances and your NDIS goals. These supports come under the category of 'assistance with daily life,' which comes under the Core Supports budget in your plan. However, it's important to note that while NDIS funding can cover the cost of gardening services, participants may still be responsible for expenses like plants and mulch.


Ellieisha's Property Services is an NDIS registered provider that offers yard maintenance and gardening services to NDIS participants. Whether it requires lawn mowing or tending to garden beds, our team consists of reliable experts ready to address your needs. Should you require tree removal, we have a certified chainsaw operator who can safely eliminate unwanted trees on your property.


Our lawn and garden maintenance services include:

  • Lawn mowing
  • Gardening
  • Hedge trimming & pruning
  • Tree removal
  • Weed treatment
  • Yard cleaning
  • Green waste removal and more

Does the NDIS fund squalor and hoarding cleans?

Hoarding is a mental health disorder that involves excessive accumulation of possessions and difficulty in getting rid of them. It is a common form of self-neglect that can cause significant health risks to those affected. On the other hand, squalor involves extreme filth, neglect, and uncleanliness in a living environment which is often caused by mental health issues or physical disabilities.


For NDIS participants, the scheme will fund support to assist you in living an ordinary life. At Elleisha's Property Services, we specialise in comprehensive spring cleaning, hoarding and squalor cleans, and rubbish removal. We also work alongside other supporting agencies to assist individual participants of the NDIS.

Takeaway

NDIS funded cleaning is a support that you can include in your NDIS plan if you have a disability that requires assistance with household tasks. The aim of NDIS funded cleaning is to provide you with the support you need to maintain a safe and healthy living environment. This can help improve your overall wellbeing and independence, allowing you to focus on other aspects of your life without worrying about the state of your home.


At Elleisha's Property Services, we are a registered NDIS provider that offers a range of
NDIS cleaning services in Newcastle and Wollongong. We understand that each our client's needs are different, so we tailor our services to suit either as a once-off or ongoing service. With a goal of helping you to improve your living environment and quality of life, we are committed to providing quality and personalised local, in-home services to NDIS participants. Whether it's spring-cleaning, hoarding and squalor cleaning, or rubbish removal, we would be more than happy to assist you. Contact us today to learn more of our services that are covered by the NDIS.

  • Visit Our Website

    I hope you enjoy reading this blog post.


    Ellieshas Property Services is a cleaning and maintenance company based in both Wollongong and Newcastle. We are also a registered NDIS provider. Visit our website to find out more about the cleaning services our team provides.  


    Visit Our Website


I hope you enjoy reading this blog post.

Ellieshas Property Services is a cleaning and maintenance company based in both Wollongong and Newcastle. We are also a registered NDIS provider. Visit our website to find out more about the cleaning services our team provides. 

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